The terms governing the use of JETBIZ's network and the air charter brokerage services we provide.
These Terms and Conditions set out the basis on which JETBIZ, Lda. provides air charter brokerage services. Please read them carefully. By using our Network or requesting our services, you agree to be bound by these terms.
In these Terms and Conditions, “JETBIZ” means JETBIZ, Lda., a company incorporated and existing under the laws of Portugal.
“Charterer” means any individual or legal entity requesting, booking, or purchasing air charter services through JETBIZ.
“Operator” means the independent aircraft operator responsible for operating the aircraft and performing the flight services.
“Network” means JETBIZ's website(s), digital platforms, applications, and other communication channels through which air charter brokerage services are offered.
JETBIZ acts solely as an independent air charter broker and intermediary between Charterers and Operators.
JETBIZ does not own, lease, operate, maintain, manage, crew, or exercise operational control over any aircraft. All flights arranged through JETBIZ are performed exclusively by independent Operators holding the licences, permits, certificates, approvals, and insurance required under applicable laws and regulations.
JETBIZ's role is limited to identifying suitable Operators, obtaining quotations, negotiating commercial terms when requested, coordinating bookings, and facilitating communication between Charterers and Operators.
The contract for the provision of air transportation services is entered into directly between the Charterer and the Operator. JETBIZ is not an air carrier and shall not be considered a direct, indirect, actual, contractual, or operating carrier for any flight arranged through its services.
All quotations provided by JETBIZ are subject to aircraft availability, operator confirmation, airport slot availability, applicable permits, weather conditions, and any other operational requirements.
A booking shall only become binding upon:
JETBIZ reserves the right to withdraw, amend, or replace any quotation prior to final booking confirmation.
The Operator shall be solely responsible for the operation of the aircraft, flight planning, dispatch, crew management, aircraft maintenance, airworthiness, regulatory compliance, passenger handling, baggage handling, and all matters relating to the performance of the flight.
All operational decisions, including delays, diversions, cancellations, route modifications, and safety-related decisions, remain exclusively within the authority of the Operator and the aircraft commander.
JETBIZ shall not be liable for operational decisions or events affecting the performance of a flight.
JETBIZ acts solely as an intermediary and coordinator of services provided by independent third parties, including aircraft operators, ground handlers, airports, catering providers, transportation providers, hotels, and other service providers.
JETBIZ shall not be liable for the acts, omissions, delays, cancellations, failures, inaccuracies, negligence, insolvency, or breach of contract of any third-party service provider.
Any claim relating to transportation services or ancillary services shall be directed to the relevant service provider responsible for delivering such services.
JETBIZ shall not be liable for any failure, delay, modification, cancellation, or inability to arrange charter services resulting from events beyond its reasonable control, including but not limited to adverse weather conditions, natural disasters, airport closures, air traffic control restrictions, governmental actions, sanctions, epidemics, pandemics, strikes, labour disputes, security events, acts of terrorism, war, civil unrest, fuel shortages, technical failures affecting aviation infrastructure, or any other extraordinary circumstances.
In such circumstances, JETBIZ shall use reasonable commercial efforts to assist the Charterer in identifying alternative solutions but does not guarantee the availability, timing, suitability, or cost of any alternative arrangements.
Any additional costs associated with alternative arrangements shall be borne by the Charterer unless otherwise agreed in writing.
The Charterer acknowledges that aircraft may become unavailable due to technical defects, maintenance requirements, operational restrictions, regulatory requirements, airworthiness concerns, or other unforeseen circumstances.
Where JETBIZ is informed that the aircraft originally intended for a flight is unavailable, JETBIZ will use reasonable commercial efforts to identify an alternative aircraft or operator.
JETBIZ does not guarantee:
Where an alternative aircraft is available at a higher cost, JETBIZ shall present the option to the Charterer for consideration. JETBIZ shall not be obliged to absorb, subsidise, or contribute towards any increase in cost resulting from the unavailability of the originally proposed aircraft.
If no suitable alternative can be arranged, JETBIZ's responsibility shall be limited to facilitating the recovery and return of any refundable amounts received from the relevant service provider.
The Charterer acknowledges that aircraft operators may change the aircraft, crew, or operator assigned to a flight for operational reasons.
JETBIZ shall make reasonable efforts to inform the Charterer of any such changes as soon as reasonably practicable after becoming aware of them.
Unless expressly agreed in writing, JETBIZ does not guarantee the use of any specific aircraft registration, operator, crew member, aircraft age, cabin configuration, onboard equipment, or livery.
Any replacement aircraft or operator proposed by JETBIZ shall be subject to the Charterer's approval where the change materially affects the agreed service or price.
The Charterer represents and warrants that he, she, or it has the legal capacity and authority to enter into binding agreements and to make Requests through the Network.
The Charterer shall not submit speculative, false, misleading, or fraudulent Requests and shall not use false identities, inaccurate information, or unauthorised payment methods.
JETBIZ reserves the right to refuse service, cancel Requests, or suspend access to the Network where misuse, fraud, unlawful conduct, or breach of these Terms and Conditions is suspected.
All content available through the Network, including text, graphics, logos, photographs, videos, software, trademarks, and other materials, is owned by or licensed to JETBIZ and is protected by applicable intellectual property laws.
No content may be reproduced, distributed, modified, published, transmitted, displayed, or otherwise used without JETBIZ's prior written consent, except for personal, non-commercial use directly related to obtaining services through the Network.
To the fullest extent permitted by applicable law, JETBIZ shall not be liable for any indirect, consequential, incidental, special, exemplary, or punitive damages, including loss of profits, loss of business opportunity, loss of revenue, loss of reputation, or other economic losses arising from or relating to:
Nothing in these Terms and Conditions shall exclude or limit liability where such exclusion or limitation is prohibited under applicable law.
The Charterer agrees to indemnify and hold harmless JETBIZ, its directors, officers, employees, representatives, agents, affiliates, and contractors from and against any claims, liabilities, losses, damages, costs, and expenses arising from:
JETBIZ processes personal data in accordance with applicable Portuguese and European Union data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).
Further information regarding the processing of personal data is available in JETBIZ's Privacy Policy.
JETBIZ reserves the right to modify these Terms and Conditions at any time. Updated versions shall become effective upon publication on the Network.
Continued use of the Network following publication of amended Terms and Conditions shall constitute acceptance of such amendments.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Portugal.
Any dispute arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Portuguese courts, without prejudice to any mandatory provisions of applicable consumer protection law.